Reference

Legal Framework That Works for You

We operate over bola with clear terms that protect your account, your deposits and your withdrawals.

Account VerificationPayment SecurityData Protection
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over bola Legal Framework That Works for You
REACH US ANYTIME

How to Contact Us About Legal Questions

When you have a question about our terms, your account rights, or how we handle your data, we're here to answer.

Live Chat Open the support widget in the bottom corner of your account lobby or the…
Email Support Send your question to [email protected] with 'Legal' in the subject line.
Account Settings Your account dashboard has a Help section linking to our full legal docs, terms…
HOW WE PROTECT YOU

Data Security, Privacy and Your Account Rights

We take your data seriously. Every deposit you make through DANA, OVO, GoPay or QRIS, every game you play, every withdrawal you request — all of it is…

Account Encryption

Your password, email and payment details are encrypted the moment you enter them.

Payment Verification

Every deposit and withdrawal goes through a verification step that confirms your identity matches the account holder.

Data Retention

We keep your account data for as long as your account is active.

Cookie & Tracking Control

Cookies help us keep you logged in and protect against fraud.

Data Access Request

Want a copy of all data we hold about you? Email [email protected] with 'Data Request' in the subject line.

Update or Delete Info

Change your email, phone, address or other account details directly in your Account Settings.

Frequently Asked Questions About Terms and Rights

Below are questions we hear often about how our legal framework works, what your rights are as an account holder, and how we handle disputes or data issues. If your question isn't answered here, reach out to [email protected] or use live chat.

Your account stays open and your funds remain in your wallet. We don't close inactive accounts or charge fees for inactivity. You can return, log in and play anytime. If your password expires due to inactivity policy, we'll send a reset link to reactivate your access.

Yes. Email [email protected] with 'Close Account' in the subject line and we'll guide you through it. You must withdraw any remaining balance first, then we deactivate your account. We retain your data only as long as local law requires after closure.

Your balance is updated in real time after every deposit, game round and withdrawal. If you spot a discrepancy, contact support immediately with screenshots and the time it happened. We investigate within 24 hours and correct any system errors or reversed transactions.

When you request a withdrawal to DANA, OVO, GoPay or QRIS, we confirm your registered name matches the payment account and that your account email is current. Large withdrawals may trigger a quick video call or photo ID check to prevent fraud and comply with financial rules.

No. Each player opens one account per email address. We use cookies and device fingerprinting to detect and close duplicate accounts. If you've lost access to an old account, contact support to recover it instead of creating a new one.

All game results are logged server-side and cannot be altered. If a game doesn't load or you experience a crash mid-round, your balance reverts to before the round started. Report the issue to support with the time and game name; we investigate and credit you if a technical fault caused the loss.

Your name and account number are sent to the payment provider to process your transaction, as required for deposits and withdrawals. We don't share your game history, password or email address. Payment companies handle your data under their own privacy policies; review those on their sites.

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