Reference

How over bola Protects Your Personal Data

Your personal data belongs to you, and we treat it that way — every piece of information you share when opening an account or processing a transaction through…

Data encrypted in transitDANA, OVO, GoPay, QRIS transaction privacyAccount data access on requestRetention periods disclosedContact us to update your details

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What We Collect and Why We Collect It

over bola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with over bola, we collect your name, email address, and the payment method you choose — whether that is DANA, OVO, GoPay or QRIS. Transaction records, deposit timestamps and withdrawal confirmation data are stored to process your requests accurately and to

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resolve any disputes you raise with our support team. We also collect device identifiers and session logs to maintain account security and detect unauthorised access attempts. Players in Semarang and across Indonesia have the right to know that no payment credential — including your linked DANA
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or OVO wallet number — is stored in plain text on our servers. Access to your data is restricted to authorised personnel only, and we do not sell your information to third parties. Eligibility to use our platform depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

DATA HANDLING PRACTICES

Six Ways We Manage Your Privacy at over bola

Handling your data responsibly is an operational commitment, not a footnote. The six practices below describe how we protect your information from the moment you create an account…

Encryption in Transit and at Rest

All data moving between your device and our servers is encrypted using TLS 1.2 or higher.

Cookie Policy and Consent

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowest on mobile.

Account Security Verification

Every login attempt is checked against your registered device fingerprint and IP region.

Data Retention Timeline

We keep your account and transaction records for as long as your account remains active, plus a further 12 months…

Who Holds Access to Your Data

Access to personal account data is limited to our customer support team, our finance verification team and our security operations…

How to Request Changes or Deletion

You can request correction or deletion of your personal data by contacting us via live chat or email.

Privacy Policy Questions We Hear Most Often

Below are the questions we receive most frequently about how over bola handles your data. If your question is not covered here, our support team is reachable around the clock via live chat or email.

We collect your name, email address, date of birth and the payment method you register — such as DANA, OVO, GoPay or QRIS. We also store your device type and session logs to protect your account from unauthorised access.

We do not sell your personal information. We share data only with payment processors needed to complete your DANA, OVO or QRIS transactions, and with identity verification partners where local law requires it for account opening.

Contact our support team via live chat, available 24 hours a day, or send an email to our privacy inbox. We will compile and deliver your data export within 72 hours on business days, typically Monday through Friday.

Yes. Submit a deletion request through live chat or email and we will action it within 72 hours. Financial transaction records linked to GoPay or QRIS payments may be retained where local law requires it, even after account closure.

We retain your account records and transaction history for 12 months after account closure. This period allows us to resolve any disputes you raise after closing. After that window, your personal data is deleted from active systems.

We use session cookies for login continuity and analytics cookies to monitor page performance. You can manage your cookie preferences through your browser settings or by clicking the preference banner shown on your first visit to the site.

Your payment wallet identifiers are stored in encrypted form only — never in plain text. Our servers use AES-256 encryption at rest, meaning your DANA or OVO wallet label is unreadable to anyone without the correct decryption credentials.

How over bola Protects Your Personal Data

How to Reach Us About Your Data

Six Ways We Manage Your Privacy at over bola

Encryption in Transit and at Rest

Cookie Policy and Consent

Account Security Verification

Data Retention Timeline

Who Holds Access to Your Data

How to Request Changes or Deletion

Privacy Policy Questions We Hear Most Often

01 What personal data does over bola collect when I open an account?

02 Does over bola share my data with third parties?

03 How can I request a copy of the data over bola holds about me?

04 Can I ask over bola to delete my personal data?

05 How long does over bola keep my account data after I close my account?

06 Does over bola use cookies, and how do I control them?

07 Is my DANA or OVO wallet number stored on over bola servers?

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